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Privacy Policy

Learn how we handle your data and protect your privacy.

Last Updated: 12 March 2026

1. Introduction

Melbourne AI Agents (ABN 39 423 036 934) ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It explains how we collect, use, disclose, and store personal information in accordance with our obligations under the APPs when you visit our website melbourneaiagents.com.au or use our services.

2. Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, request an audit, or subscribe to updates. This may include:

  • Name
  • Email address
  • Phone number
  • Business details

We also automatically collect certain information when you visit our site, including:

  • Security Signals: Data regarding your interaction with the website (e.g., mouse movements) and device signals to distinguish humans from bots.
  • IP address
  • Browser type and version
  • Pages you visit and time spent
  • Device information

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Respond to your comments and questions.
  • Process inquiries and send service-related emails.
  • Monitor and analyze trends, usage, and activities.

4. Third-Party Services

We use trusted third-party services to help us operate our business:

  • Google Analytics: To analyze website traffic and user behavior.
  • Azure Application Insights: For performance monitoring and diagnostics.
  • Resend: For processing and sending emails (e.g., contact form submissions).
  • Cloudflare Turnstile: We use Cloudflare Turnstile to protect our website from spam and abuse. This service analyses visitor behavior and collects information ( such as IP addresses and browser headers) to distinguish humans from bots. Use of Turnstile is subject to Cloudflare's Privacy Policy and Terms of Service.

5. Cookies

We use cookies to improve your browsing experience, specifically for analytics usage tracking. You can set your browser to refuse all or some browser cookies.

6. Access and Correction

In accordance with APP 12 and APP 13, you may request access to the personal information we hold about you. If you believe any information is inaccurate, incomplete, or out of date, please contact us and we will take reasonable steps to correct it.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods include:

  • Contact form submissions: Retained for up to 2 years after your last interaction with us, then securely deleted.
  • AI Audit reports: Stored for 90 days, after which they are automatically purged from our systems.
  • Analytics data: Retained in accordance with our third-party analytics providers' standard retention policies (for example, Google Analytics retains data for 14 months by default).
  • Email communication records: Retained for up to 2 years for service and compliance purposes.

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Cross-Border Data Transfers

Some of the third-party services we use may process your personal information outside of Australia. In accordance with APP 8, we disclose that your data may be transferred to the following overseas locations:

  • Google Analytics: Data may be processed in the United States by Google LLC.
  • Microsoft Azure: Data is processed in the Azure region configured for our services. While we preference Australian regions where available, some processing may occur overseas.
  • Resend: Email delivery is processed in the United States by Resend, Inc.
  • Cloudflare Turnstile: Security signals may be processed across Cloudflare's global network, including servers in the United States and other countries.

Before disclosing personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with the APPs, as required by the Privacy Act 1988.

9. Notifiable Data Breaches

We comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988. If we become aware of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will:

  1. Take immediate steps to contain the breach and minimise any resulting harm.
  2. Assess whether the breach is likely to result in serious harm to affected individuals.
  3. If the breach is an eligible data breach, promptly notify:
    • The Office of the Australian Information Commissioner (OAIC), and
    • All individuals whose personal information is involved in the breach, or who are at risk of serious harm.
  4. Include in our notification a description of the breach, the kinds of information involved, and recommendations for steps individuals can take to protect themselves.

10. Right to Complain

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you have the right to lodge a complaint.

Step 1 - Contact us first. We ask that you contact us directly so we can investigate and attempt to resolve your concern:

We will respond to your complaint within 30 days.

Step 2 - Escalate to the OAIC. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992 (Monday to Thursday, 10 am - 4 pm AEST/AEDT)
  • Post: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: